HVAC Service Manager

Join to apply for the HVAC Service Manager role at Gervais Mechanical Services, LLC.

Hurley & David (HD Air) in Springfield, MA and Gervais Mechanical Services in Auburn, MA have been trusted names in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise for many years. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people‑first culture ensures that we can deliver on the HD and Gervais guarantees with each and every employee and customer we service.

We believe that happy employees = happy customers!

We are searching for a dynamic HVAC Service Manager for our Springfield and Auburn, MA locations. We are seeking an elite star, someone who is goal oriented, self‑motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 25 employees and be responsible for coordinating HVAC services and repairs depending on what the customer needs.

• 5 years Management/Leadership experience is REQUIRED
• Customer/Client Interfacing
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communication skills
• Proficient in Microsoft Office, including Word and Excel

• Directly manages Service and Dispatch staff members. This includes but is not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members.
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics.
• Interface effectively with other departments.
• Ensure employees provide superior customer service; conduct ride‑along with Service Technicians.
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems.
• Promote and support the Company brand.

Over the years, our brands have been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company.

• Medical
• Dental
• Vision
• 401K with company match
• Paid time off