Delivery Director

Overview

Summary: Senior IT leader responsible for the end-to-end delivery of multiple large-scale programs and initiatives within the organization. Ensures timely, on-budget, and high-quality outcomes that directly support business goals and strategic priorities. The Delivery Director oversees a portfolio of programs and projects spanning core policy administration, claims, underwriting, digital channels, data modernization, cloud migrations, and system integrations.

• Align IT delivery with business strategy, regulatory requirements, and customer outcomes.
• Govern a multi-program portfolio: prioritization, budgeting, risk management, dependency management, and benefits realization.
• Lead cross-functional teams (PMs, program managers, architects, vendors, and agile squads) to execute complex transformations.
• Leverages AI and data analytics to optimize engineering processes, measure performance, and inform strategic decision-making.
• Manage vendor relationships, contract negotiations, and offshore/onshore delivery partners.
• Ensure regulatory compliance, data privacy, security controls, and audit readiness across programs.
• Drive delivery excellence through scalable methodologies (e.g., SAFe, Agile PMO) and continuous improvement metrics.
• Communicate progress and value to C-suite stakeholders, business units, and regulators; report on KPIs such as time-to-market, cost-to-serve, quality, and customer/supplier satisfaction.
• Develop and mentor senior delivery leaders, talent pipelines, and succession plans.
• Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs and technologies.
• Develops strategies and roadmaps in partnership with senior leadership related to tools and technologies and overall IT operations.

• Bachelor’s Degree in engineering or related field. A master’s degree in computer science is a strong preference.
• 8 – 15+ years of IT leadership within financial services or insurance.
• Proven track record delivering large, multi-year programs with significant budgets (often tens to hundreds of millions), with high quality and on time and budget at an expert level.
• Deep experience with core insurance platforms (policy administration, claims, billing) and modern cloud architectures.
• Ability to inspire teams and bring positive energy.
• Strong experience of Guidewire, other COTS products and data & architectural principles.
• Strong governance, risk/compliance, vendor management, and stakeholder management capabilities.
• Strong executive presence.
• Excellent communication, negotiation, and executive influencing skills.
• Ability to build long term strategy and roadmap.
• Familiarity with regulatory frameworks and standards relevant to US insurers (HIPAA, GLBA, SOC 2, state insurance regulations) and audit requirements.
• Strong vendor management capabilities both in product and service areas.

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

• Purpose & Culture:
  Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
• Comprehensive Benefits:
  Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career Growth:
  Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility:
  Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy:
The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range
$152,535 - $201,400

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at ta

We are proud to be an equal opportunity employer.