Event Service Manager

The Events Service Manager is a full-time position responsible for executing full-service catered events in accordance with O+O Hospitality’s unparalleled standards. This position will report directly to the Director of Events.

• Work in collaboration with Event Management and Culinary team to plan for successful event execution
• Understand and follow specific event instructions including but not limited to menus, set-up lists, banquet event orders (BEO), contracts, room diagrams
• Attend Banquet Event Order Meetings
• Coordinate with Human Resources Manager to seek and hire team members for event staffing needs
• Schedule and coordinate staffing needs for event execution, including set-up of the venue
• Develop and provide team members with the necessary training, including customer service and serving etiquette
• Coordinate all aspects of the venue set-up, including Audio/Visual and Food and Beverage needs
• Direct pre-shift lineups with event staff and kitchen personnel
• Supervise event service, inclusive of captains, servers, bartenders, and support staff, by being present and active on floor throughout the shift, overseeing and assisting team members
• Ensure that all side work is assigned properly and completed
• Review the cleanliness of event spaces and equipment at the close of each event
• Follow all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe work conditions to Management and Human Resources
• Prepare a Captains report after each event to summarize service details, needed inventory items, successes, and areas of improvement for future events
• Serve as closing manager for events, being the last touch of contact for our clients
• Relay any policy changes or operational changes to team members and guide them in adjusting as needed
• Ensure that all applicable safety regulations are communicated and adhered to
• Deliver genuine hospitality in all aspects of work to both clients, co‑workers and vendors
• Direct all efforts toward guest satisfaction, the maintenance of company standards and revenue generation
• Adhere to and hold others accountable to company’s Core Values
• Be available on evenings and weekends
• Perform any other duties as assigned

• Competitive Pay – Salaried position based on experience.
• Career Growth – Opportunities for advancement in a growing hospitality group.
• Team‑Oriented Culture – Work alongside hospitality professionals who are passionate about what they do.
• Exclusive Discounts – Enjoy perks at all O+O Hospitality Group locations.

Strong computer skills (Microsoft Office, Toast POS and Tripleseat preferred).

English

Strong understanding of diverse cuisine and beverage.

At least 2+ years of off‑premises or venue‑based catering management experience.

Managerial experience with service staff.

Wine, Beer and Spirits knowledge.

• Bachelor’s degree or equivalent experience.
• SMART Certification.
• Food Safety & Sanitation Certificate.

Must be able to maneuver to all areas of event venues, including food and beverage areas. Requires mobility, prolonged standing, bending, stooping, and reaching. Must be able to respond to visual and aural cues. Requires hand‑eye coordination and manual dexterity. Must be able to tolerate varying levels of stress, temperature, illumination, air quality, and fatigue. Heavy customer contact required. Must be able to work nights and weekends.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the operation.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.