Solutions Engineer

Position Overview

The Solutions Engineer (SE) – is responsible for owning the technical execution of security and low-voltage infrastructure projects from pre-deployment planning through post-installation support. This role acts as the primary technical resource for sales, project management, field teams, and customers, ensuring systems are properly designed, deployed, supported, and standardized across the organization.

• Review and audit sales proposals for technical accuracy and feasibility
• Perform site walks with sales teams for new construction and retrofit projects
• Develop system deployment plans for Verkada security and structured cabling projects
• Program, configure, and commission systems prior to and during installation
• Support Project Managers and field teams to ensure successful project delivery

• Serve as the primary technical escalation point for customer service requests and internal handoffs
• Diagnose and resolve security system, networking, and cabling-related issues
• Provide remote and on-site troubleshooting support as needed
• Conduct customer training sessions following system deployment

• Develop and deliver in-house technical training for installation and support staff
• Track employee certifications and continuing education requirements
• Assist with onboarding and technical ramp-up for new technicians

• Establish standardized workflows and procedures for the Solutions Engineer role
• Create technical documentation and best practices for system deployment and service
• Identify opportunities to improve installation quality, service response time, and operational efficiency

• Work directly with the VP of Operations to align technical operations with company goals
• Coordinate with Project Managers on deployment readiness and system programming needs
• Support Sales teams with technical planning during pre-sale and project handoff phases

• 3+ years of experience in security systems
• Experience working with Verkada or similar enterprise security platforms
• Strong understanding of IP networking, PoE devices, switching, and structured cabling standards
• Proven ability to troubleshoot field installations and technical issues
• Ability to manage multiple projects simultaneously
• Ability to interpret drawings, system layouts, and network diagrams
• Strong organizational, communication, and documentation skills
• High attention to detail and technical quality standards

• Travel required based on project needs
• Overnight travel may be required occasionally
• Weekend work is rare and typically limited to special projects or customer scheduling needs

• Background check required
• Drug screening required
  
  Valid driver’s license and clean driving record preferred