Mortgage Loan Assistant

Join Mountain Credit Union as a Full‑Time Mortgage Loan Assistant and immerse yourself in an energetic, customer‑focused environment located in Waynesville. This unique opportunity allows you to leverage your mortgage experience in a professional setting where integrity and high performance are paramount. Enjoy a competitive pay starting at $24 per hour, increasing based on your related experience. As an onsite team member, you will collaborate closely with skilled professionals and contribute to delivering solutions that empower our members.

Your role will directly impact the financial futures of community members, making every day rewarding. If you thrive in a culture that values smart, abundant thinking and problem solving, this position promises to challenge and fulfill you.

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off
• Snack/Drink Room

We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.

As a Mortgage Loan Assistant at Mountain Credit Union, you will engage in a variety of tasks that are essential to supporting our mortgage operations. On a daily basis, you can expect to assist in processing loan applications, gathering necessary documentation, and ensuring compliance with lending regulations. You will work closely with the Mortgage Loan Officer to facilitate the loan approval process while providing exceptional member service.

Your responsibilities will include data entry, responding to member inquiries, and coordinating with third‑party vendors. You will also participate in team meetings to discuss ongoing processes and share insights on improving workflows. Your expected schedule will be Monday through Friday, from 8:30 am to 5:00 pm, allowing for a consistent and structured work routine. This role will provide you with a solid foundation in mortgage lending, equipping you with valuable skills for your career advancement.

• Collecting, organizing, and verifying borrower documentation and assisting with loan file setup and data entry
• Managing routine communication with borrowers, realtors, and internal departments, and scheduling appointments and coordinating follow‑ups as needed
• Preparing required disclosures and supporting documentation, and preparing routine letters to members
• Monitoring the status of appraisal, title, insurance, and other required items. Maintaining updated records in LOS systems and internal logs
• Supporting compliance and quality‑control checks. Various other duties as determined to be beneficial to the Mortgage Loan Department

To excel as a Mortgage Loan Assistant at Mountain Credit Union, you will need a blend of technical and interpersonal skills. Proficiency in mortgage processing software is essential, along with familiarity with Microsoft Office Suite for efficient documentation and communication. Strong attention to detail is critical for accurately handling loan applications and ensuring compliance with regulations. Excellent organizational skills will enable you to manage multiple tasks effectively, while your ability to collaborate with the Mortgage Loan Officer and Mortgage Loan Administrator will enhance team efficiency.

Effective communication skills, both written and verbal, are necessary to interact with members and provide clear information throughout the loan process. Additionally, a problem‑solving mindset will be invaluable as you navigate challenges and work toward improving loan processing efficiency. Your contributions will be vital to maintaining service levels and supporting our anticipated mortgage volume as we continue to grow.

If you think this job is a fit for what you are looking for, great! We’re excited to meet you!

Salary: $24.00 per hour