Service Technician

Overview

The Service Technician is responsible for maintaining the physical condition and appearance of the site in a thorough, safe, and accurate manner by performing general maintenance tasks including service requests, turnover functions, and preventive maintenance. Your role is to assist in maintaining a high-quality living environment for the residents. Required to be on the “on call” rotation and available for resident calls after-hours.

Full Time

Reports To:

Service Manager

FLSA Status:
Non-Exempt (Hourly)

The Corporate Culture and the Owner’s Statement are two sides of the same coin and therefore, they must be blended together, at all times. Every FRG employee must know that the Owner’s Statement and the Corporate Culture are equally integral and crucial to the management team’s success. At the beginning of each year and sometimes during the year the corporate office will address all employees with a statement outlining the strategic goals and mission of our properties, setting the direction for the months ahead.

This communication serves to align all FRG employees with the Owner’s vision and foster a unified commitment to the success of the properties. FRG employees are expected to reflect the Corporate Culture and the Owner's Statement in their everyday actions while contributing to the overall success and well-being of the Company.

You take pride in your work.

You are a craftsman that takes pride in the quality of their work and the appearance of their property. Taking care of residents and doing things the right way—with efficiency—brings joy and purpose to your day.

You’re detail-oriented.

Whether it’s double checking an apartment before a move-in, making sure that lawns are neatly manicured, or making sure the drywall prep work looks great prior to painting, you have an eye for detail and you know that the smallest of details make all of the difference.

You’re committed to great service.

You take pride in providing our residents with a safe, well‑kept community, and you are ready to go above and beyond to make their day. You also recognize that emergencies can happen any time, day or night, and you’re always ready to help our residents and your team members.

• Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
• Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
• Works as part of a team to ensure on a weekly and monthly basis that all property vacancy and turns are being completed in accordance with company timelines and standards
• Works as part of a team to ensure on a weekly and monthly basis that company standards are being met regarding the property’s open service orders
• Responsible to adhere to all safety policies and operate machinery and tools as required
• Completes general maintenance repairs as assigned
• Performs assigned in-house make‑ready work
• Responsible for 24-hour response to service requests and after-hours emergency maintenance
• Performs and records preventative maintenance
• Responsible for maintaining curb appeal on a daily basis
• Maintains professional and timely communications with residents
• Attends resident functions, creating a sense of community with staff and residents to ensure customer satisfaction and resident retention
• Works as part of a team and assists team members as needed
• Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group

• High School Diploma or equivalent
• One year of general maintenance experience
• HVAC Certification a plus
• Ability to repair plumbing systems, electronic systems and all major appliances
• Must be able to read and write in English at an intermediate level to read diagrams, meters, instructions, write reports, etc.
• Must have valid and unexpired Driver's License

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.…