Client Account Representative

Company Description

Power Pay is a financial technology company (fintech) in several vertical markets including home improvement, healthcare, recreational vehicles and more. Power Pay is building a national network of partners that offer our financing solutions to their respective clients/customers/patients. Power Pay originates and services all loans.

Great opportunity to join our growing company! Power Pay offers a great working environment (state of the art technology, spacious up-to-date office, fully stocked kitchen, and more!) and the opportunity to contribute to the growth of the organization.

Client Account Representative (CAR) due to increased organization growth. You will work closely with our customer operations and sales team to ensure we are delivering a positive client experience. Our aspirations are high and with your expertise you can help take our business to the next level.

• Maintaining a positive, empathetic, and professional attitude toward customers
• Inbound and outbound calls to address customers’ questions about products and services
• Communicating with customers through various channels
• Keeping records of customer interactions, transactions, comments, and complaints
• Acknowledging and resolving customer complaints
• Act as the primary point of contact for clients and serve as a liaison between internal teams and clients

• Strong customer management skills
• Strong computer, phone and active listening skills
• Excellent communication skills
• Good business acumen
• Desire to work hard and enjoys a challenge
• Ability to multitask, prioritize, and manage time effectively
• Customer focused mentality
• Detail oriented
• Organized
• Bachelor's degree desired
• Previous experience in loan or mortgage industry helpful

• Team‑centric company culture
• Growth opportunities

All your information will be kept confidential according to EEO guidelines.