Pet Resort Supervisor

Pet Resort Supervisor

Join to apply for the Pet Resort Supervisor role at K9 Resorts Luxury Pet Hotel
.

Job Summary: At K-9 Resorts of Wayne, you will bring energy, enthusiasm, and leadership to our team. You must love working with both people and dogs, assisting the General Manager/Assistant Manager in day‑to‑day operations while overseeing employees in all aspects of the resort. Flexibility and strong customer service skills are essential, and you will fill in wherever needed. Some weekend and holiday hours are required.

• Assure all guests are cared for in compliance with company goals.
• Maintain a strong resort culture by following Company Values and Mission.
• Ensure a healthy and safe work environment.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point‑of‑sale system.
• Open the building in the morning and ensure its security at closing when necessary.
• Feed/medicate dogs when necessary.
• Oversee all cleaning and disinfecting procedures.
• Be capable of performing any job requirement of any staff member except the owner/General Manager.

• Minimum of 1 year supervisory experience in pet boarding, luxury hospitality, or high‑end retail.
• Outstanding interpersonal relationship‑building and employee coaching and development skills.
• Ability to remain calm under highly stressful and unexpected situations.
• Dependable and responsible.
• Effective communication skills with all types of people; ability to mediate and problem‑solve.

• Bring your dog to work!
• Company parties
• Employee discounts
• Opportunity for advancement
• Flexible schedule
• Health insurance
• Training & development

K9 Resorts are internationally recognized, multi‑award‑winning pet care facilities, rated as the top pet care franchise in the nation by the International Boarding and Pet Care Services Association. We offer significant opportunities for advancement and pride ourselves on promoting from within.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee. All hiring decisions will be made by the franchise management.