ServiceNow Assist Sr. Developer

Must Have Technical/Functional Skills

1) Knowledge of Service Now AI (Predictive & Task Intelligence) and Now Assist. Should have clear understanding of all the Service Now GenAI and Agentic AI skills and their applicability in Service Now modules like ITSM, HRSD.

2) Extensive experience with Service Now platform, specifically with ITSM, Knowledge Management, Virtual Agent

3) Prior experience in at least one design, architect and implementation of Service Now Now Assist (Out of the box configurations and customizations)

4) Prior 1-2 years of experience in implementation of various Predictive Intelligence features within Service Now

5) Prior experience in MLOps, ML engineering, Prompt Engineering, RAG, and Data Science, with a proven track record of developing and maintaining Gen AI, Agentic AI solutions.

6)

Experience with Service Now client and server-side JavaScript and the Service Now APIs

7) Experience and expert understanding of key Service Now modules and concepts like ITSM, Knowledge Management, Data Models, etc.

8) Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.

9) Developing solutions on Service Now platform using an Architecture first principle

10) Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

11) Strong understanding of ITIL and Service Management frameworks (Incident, Problem, Change, Knowledge Management, etc.)

Roles & Responsibilities

1) Develop GenAI, AI Agent use cases using Service Now Now Assist

2) Collaborate with stakeholders to gather and analyze business requirements, translating them into functional and technical specifications.

3) Develop comprehensive GenAI solutions tailored to customer business needs, ensuring alignment with IT strategy and industry best practices.

4) Design and implement integration between Service Now Now Assist and other IT systems/platforms ensuring seamless data flow and process alignment.

5) Customize and configure Service Now VA, Now Assist, ITSM to meet customer requirement.

6) Experience in Service Now Back-End and Integrations (Integration HUB, SOAP, REST, Data Sources, Import Set, Transform maps)

7) Strong working in an Agile/Dev Ops environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics

8) Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills.

9) Ability to provide technical leadership and work seamlessly with customers

Generic Managerial Skills, If any

1) Project development experience involving Service Now platform.

2) BFSI background

3) Energetic with Can Do attitude.

4) Business and Consulting skills

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sic k Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $80,000 - $140,000 a year