ServiceNow Assist Sr. Developer

Job Description Must Have Technical / Functional Skills

• Knowledge of Service Now AI (Predictive & Task Intelligence) and Now Assist. Should have clear understanding of all the Service Now GenAI and Agentic AI skills and their applicability in Service Now modules like ITSM, HRSD.
• Extensive experience with Service Now platform, specifically with ITSM, Knowledge Management, Virtual Agent
• Prior experience in at least one design, architect and implementation of Service Now Now Assist (Out of the box configurations and customizations)
• Prior 1-2 years of experience in implementation of various Predictive Intelligence features within Service Now
• Prior experience in MLOps, ML engineering, Prompt Engineering, RAG, and Data Science, with a proven track record of developing and maintaining Gen AI, Agentic AI solutions.
• Experience with Service Now client and server-side JavaScript and the Service Now APIs
• Experience and expert understanding of key Service Now modules and concepts like ITSM, Knowledge Management, Data Models, etc.
• Advanced analytical and problem‑solving experience, ability to multi‑task and effectively manage priorities.
• Developing solutions on Service Now platform using an Architecture first principle
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
• Strong understanding of ITIL and Service Management frameworks (Incident, Problem, Change, Knowledge Management, etc.)

• Develop GenAI, AI Agent use cases using Service Now Now Assist
• Collaborate with stakeholders to gather and analyze business requirements, translating them into functional and technical specifications.
• Develop comprehensive GenAI solutions tailored to customer business needs, ensuring alignment with IT strategy and industry best practices.
• Design and implement integration between Service Now Now Assist and other IT systems/platforms ensuring seamless data flow and process alignment.
• Customize and configure Service Now VA, Now Assist, ITSM to meet customer requirement.
• Experience in Service Now Back-End and Integrations (Integration HUB, SOAP, REST, Data Sources, Import Set, Transform maps)
• Strong working in an Agile/Dev Ops environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics
• Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills.
• Ability to provide technical leadership and work seamlessly with customers

• Project development experience involving Service Now platform.
• BFSI background
• Energetic with Can Do attitude.
• Business and Consulting skills

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sic k Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $80,000 - $140,000 a year

BACHELOR OF COMPUTER SCIENCE