Member Service Representative- Floating

Tru Mark Financial Credit Union

Job Title: Member Service Representative
- Floating

Department: Gateway Branch

Location: Floating to Upper Darby, Springfield, Phoenixville, Trooper, Downingtown, West Chester, Gateway, Malvern

Employment Type: Full-Time

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Tru Mark Financial, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance:
  We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow:
  From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter:
  Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
• A Chance to Give Back:
  Be part of something bigger by helping our members and communities achieve their goals.

• Engage with members:
  Provide extraordinary service while identifying their financial needs.
• Promote solutions:
  Educate members on Tru Mark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes:
  Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology:
  Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch:
  Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

• Education:
  
  High school diploma or equivalent required; continuing education preferred.
• Experience:
  
  At least 1 year of branch or equivalent experience with a financial institution.
• Skills:
  • Strong communication and organizational abilities.
  • Knowledge of banking products and systems.
  • Proficiency in Microsoft Office applications.
• Availability:
  Flexibility to work evenings, weekends, or other shifts as needed.

• Application Review:
  We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening:
  If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview:
  Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision:
  After interviews, we’ll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!

If you’re excited about joining a supportive and mission-driven team, apply now!