Collections and End of Lease Specialist

Overview

Job Description

The Collections and End of Lease Specialist, Philips Medical Capital is responsible for quick and correct execution and follow up of incoming requests for information and timely collection and/or instigation of recovery activities in order to minimize risk costs, optimize returns and service to the customer. Reports to the Manager Customer Service/Collections, PMC, with a dotted line to the Director, Asset Management for all end of lease activities.

Find out more here about how you can unleash your full potential at DLL!

• Manage assigned contacts with internal customers and end users, within the rules and regulations of PMC to achieve speedy, accurate and high-quality handling of the contract administration and operational support processes.
• Collection calls to ensure a low delinquency in the portfolio, both standard accounts and those in renewal.
• Work to resolve issues that prevent timely payments by customers on assigned accounts, collaborating with Sales, Legal and other relevant departments.
• Negotiate on FMV and $1 out extensions for customers with a good pay history.
• Manage remarketing of returned assets, including soliciting bids, awarding sales, coordinating removal, resolving missing or damages items, CAMS compliance, posting inventory sales.
• Execute, check, and monitor the billing process to ensure correct and timely billing and maximize fee income.
• Provide internal upgrade quotes, and buyout quotes.
• Enforce renewal provisions of lease contracts.
• (This position is also the remarketer) Continue all necessary actions to collect payments, assist customers and/or terminate accounts, in order to maximize returns and close the case.
• Process contract adjustments per authority matrix.
• Complete required compliance training by due dates.

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, and vitality activities.
• Flexible hours with possibility to work from home.
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

• 3-6 years’ experience in a customer service/collections role.
• Strong analytical skills are required.
• Bachelor’s degree preferred.
• Legal and business economics knowledge (products, insolvency, bankruptcy).
• Experience & knowledge in the leasing & finance sector.
• Negotiating skills.
• Ability to execute collection activities in collaboration with others under supervision of team leader.
• Operates and thinks within well-defined processes and procedures.

• Customer focused
• A team player with excellent interpersonal skills.
• Quality driven and results oriented.
• A strong negotiator.
• Able to work in a very fast-paced environment and adapt to situations.

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country…