Patient Services Coordinator​/Front Desk

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RMA of Philadelphia, part of IVIRMA North America network of top fertility practices, is currently seeking a hard‑working, reliable and motivated person for our Front Desk/Patient Services Coordinator position in our Wayne, PA location. This is a Full‑Time position typically Monday‑Friday 6:45 am‑3:45 pm; hours may vary.

$17.00/hr – $19.00/hr

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

• High School Diploma or equivalent (GED) – required
• Associate’s degree – a plus
• Major:
  Administrative Management or related field

• 1+ years practical experience working in a similar position
• Experience in a patient‑facing role – preferred
• Experience working in the medical/healthcare industry
• 2+ years practical experience working in a customer service setting

• Proficient computer skills (Microsoft Office); keyboard speed of 25 WPM required. Experience with medical office software (EMRs) preferred.

• Medical, Dental, Vision Insurance Options
• Retirement 401(k) Plan
• Paid Time Off & Paid Holidays
• Company‑Paid Life Insurance, Long‑Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the privilege of providing fertility care to our patients, IVIRMA embraces the responsibility of advancing the field of human reproduction. Check out our websites at  and

IVIRMA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.