Microsoft Teams Phone System Engineer

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Job Description # Microsoft Teams Phone System Engineer
* Act as the
** primary engineer for Microsoft Teams Phone**, supporting enterprise voice services for non‑call‑center users.
* Configure and manage Teams calling policies, dial plans, number assignments, and voice‑related settings.
* Support
** physical Teams phones**, including onboarding to the network, firewall considerations, patching, upgrades, and lifecycle maintenance.
* Build, maintain, and troubleshoot
** automation and scripting**, primarily using
** Power Shell**, with some exposure to
** Python**, especially for workflows tied to Service Now and number provisioning.
* Collaborate closely with voice infrastructure, networking, security, and collaboration teams to ensure solutions align with Vanguard’s
** highly segmented and compliance‑driven environment**.
* Serve as a technical translator—taking business or operational requests and mapping them to Teams configurations, policies, and supported solutions.
* Participate in operational support, outage response, and resiliency planning for Teams voice services.
* Strong, hands‑on experience with
** Microsoft Teams Phone System**.
* A solid
** Microsoft infrastructure background** (Windows Server, M365 concepts), even if not directly owning adjacent platforms like Intune or compliance.
* Advanced
** Power Shell scripting
** skills;
Python experience is a plus but not mandatory.
* Comfort working in
** segmented enterprise networks
** with strict access controls and security requirements.
* The ability to troubleshoot across systems and understand how upstream and downstream dependencies impact Teams voice.
* This is a
** hands‑on engineering role**, not an architecture or strategy position.
* The engineer will function as an
** influencer and problem solver**, working within an existing architecture rather than defining it.
* A
** growth mindset
** is critical, as future changes may include new phone hardware, resiliency platforms, or evolving integrations.
* Collaboration, ethics, accountability, and team orientation are core expectations aligned with Vanguard culture.
* Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
* * for more details.
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