Hotel Guest Service Representative

Residence Inn by Marriott — Wayne, 30 Nevins Road, Wayne, NJ 07470

We are currently looking for a Full-Time Guest Services Representative to join our front desk team! Our Residence Inn® by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests visit William Paterson University or attend a wedding at The Brownstone or The Tides Estate, there’s no closer hotel. We are an extended‑stay hotel, and our suites have full kitchens including a fridge, microwave, and utensils.

A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

• Greeting guests, completing the check‑in/check‑out procedure through the Property Management System while obtaining and storing pertinent information.
• Handling cash, credit card information, and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all. Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputting all information into the hotel management system. Updating and canceling reservations in the system as requested by the guest.
• Driving the hotel shuttle.

Typical Schedule:

Evening

Shifts:

3 PM – 11 PM, weekend and holiday availability needed.

Must have a valid driver’s license as this position requires driving the hotel shuttle occasionally.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property Management System, Word, and Excel is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with generous employer match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for you, your friends and family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Rate of Pay: $17.50/hr

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.