Program Director

Abound Health NJ is seeking a Program Director to join our leadership team in New Jersey. this role, you will report to the Executive Director. The Program Director oversees day-to-day operations of New Jersey I/DD waiver services, leads and supports Care Managers and administrative staff, and ensures high-quality service delivery aligned with Abound Health NJ’s mission, vision, and core values. This position plays a key role in compliance, quality assurance, community relationships, and operational excellence.

• Hire, mentor, supervise, and evaluate Care Managers and Team Support Specialists
• Address performance concerns, including disciplinary actions and terminations when necessary
• Ensure team adherence to Abound Health NJ policies, procedures, and meeting rhythms
• Lead internal quality processes, including self-inspections, peer reviews, and documentation
• Maintain compliance with Medicaid, DDD, HIPAA, and organizational standards
• Oversee waiver program operations and collaborate with centralized/shared services teams
• Represent Abound Health NJ at provider fairs, job fairs, council meetings, and community events
• Ensure Quality Assurance requirements are met, including grievance follow-up and documentation
• Oversee incident reporting and conduct investigations of abuse, neglect, or exploitation
  
  Ensure staff training is completed and meets organizational requirements
• Foster strong relationships with clients, families, DSPs, support coordinators, and DDD
• Track staff time (PTO, flex, comp), complete payroll adjustments, and maintain required records
• Promote a positive, growth-oriented work environment aligned with mission, vision, and values

• Strong leadership, supervisory, and coaching skills
• Ability to manage complex operations with accuracy, organization, and attention to detail
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and remain effective under pressure
• Experience with ISP implementation and understanding of New Jersey I/DD programs
• Knowledge of Medicaid and third-party billing requirements
• Ability to build strong relationships with staff, families, and community partners
• High integrity, professionalism, and alignment with Abound Health NJ’s core values

Preferred credentialing includes one of the following:

• Master’s degree + 2 years of professional experience supporting individuals with /autism
• Bachelor’s degree + 4 years of professional experience supporting individuals with /autism

• Bachelor’s degree (preferred)
• At least 18 years of age
• Valid driver’s license and safe driving record
• Clear background checks (Criminal, NJ State Police, FBI if required, SAM, MEDI Check, LEIE, Sex Offender Registry, Driving Record)
• No substantiated findings of abuse or neglect
• Reliable transportation with current insurance, registration, and inspection

The target base salary range for this full-time, salaried position is between $70k – $90k.
Base pay is determined by factors such as experience