Collection Clerk

Role Overview

We are seeking a dedicated professional to oversee the management and resolution of overdue accounts, ensuring the timely recovery of outstanding payments. This role involves engaging with clients through various communication channels to address payment discrepancies and develop effective collection strategies.

• Monitor and manage delinquent accounts to ensure timely collection of outstanding payments.
• Communicate with clients via phone, email, and written correspondence to resolve payment issues.
• Analyze aged receivables reports to identify trends and develop strategies for collection.
• Maintain accurate records of all collection activities and client communications.
• Collaborate with other departments to address any issues related to accounts receivable and improve overall processes.

• Highly detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Experience in the residential mortgage industry.

• High School diploma or GED with proven experience.
• 3-5 years of experience in accounts receivable or collections, with a strong understanding of delinquent accounts management.

• Experience with residential mortgages and related financial products.
• Familiarity with accounting software and tools used for tracking receivables.
• Certification in credit and collections management or related field.