Customer Care Specialist; Call Center
Job in
Wayne, Passaic County, New Jersey, 07474, USA
Listed on 2026-01-29
Listing for:
CareerArc
Full Time
position Listed on 2026-01-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bank Customer Service, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Responsibilities
- Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
- Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
- Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
- Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
- Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
- Responsible for achieving individual sales, referral and service quality goals.
- Develop referrals from prospects calling to inquire on bank products and services.
- Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.
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