FlightSpan Subscriber Support Specialist

Vacancy Name
Flight Span Subscriber Support Specialist

Vacancy No
VN1057

Target Staff Type
Volunteer/Supported

Work Location
JAARS Waxhaw or Remote

FTE
1.000

Position Summary

Flight Span Subscriber Support Specialist Job Description

JAARS is looking for a talented individual to join our software engineering team to provide support to our Flight Span subscribers. Flight Span is a software suite that provides a set of innovative flight operations management tools to mission aviation organizations operating in remote contexts around the world.

Your primary focus will be working with our subscribers to provide them with excellent product support as they use Flight Span in their flight operations.

Your responsibilities will include onboarding new user-organizations, developing and maintaining training materials, providing individualized training to users, and working closely with the development team to provide solutions to issues our subscribers encounter.

To ensure success in subscriber support, you should have a strong working knowledge of flight operations, enjoy working with software, be a timely and clear communicator, and have a strong aptitude for coaching and training.

Position Responsibilities

Flight Span Subscriber Support Specialist Responsibilities:

• Developing and maintaining training materials for Flight Span.
• Onboarding new subscribers, including data migration and initial training.
• Manage subscriber feedback and assist in triaging bug reports and feature requests.
• Collaborating with the development team to define new app features.
• Work closely with the development team to ensure that design changes and bug fixes adequately address issues raised by our subscribers.
• Manage the process of extracting and digitizing aircraft weight and balance and performance data from Aircraft Flight Manuals for new aircraft types that are added to Flight Span.
• Assist in testing new features for accuracy and ease of use.

Position Requirements

Flight Span Subscriber Support Specialist Requirements:

• Aviation operations experience (pilot experience preferred).
• Affinity for tech and software solutions.
• Excellent spreadsheet competency and a working knowledge of databases.
• Knowledge of Apple's design principles and application interface guidelines.
• Strong communication skills with a user/customer-centric focus and an always-learning mindset.
• A well developed coaching and training skillset.
• A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth.
• Embrace the vision, mission, and core values of JAARS.