Assistant Customer Service Manager DLT

Overview

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Assist the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.

• Perform floor monitor duties
• Interview and train associates
• Plan, assign, and direct work
• Assist in appraising performance
• Reward and discipline associates
• Address complaints and resolve problems
• Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed
• Provide immediate coaching/feedback to associates who are not in compliance with expectations
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Commitment to unparalleled customer service
• Excellent communication and interpersonal skills
• Willingness and desire to advance store’s current position in the community through involvement in local activities
• Willingness to participate in customer service training and orientation
• Work with the team to increase customer satisfaction and sales
• Flexibility to manage multiple tasks
• Work effectively under pressure and with distractions
• Demonstrate patience when interacting with Customer Service associates and customers

High school diploma or General Education Development (GED); or one to three years of related experience and/or training; or an equivalent combination of education and experience.

• Commitment to unparalleled customer service
• Excellent communication and interpersonal skills
• Willingness to participate in and successfully complete required training
• Work with the team to increase customer satisfaction and sales

• Ability to read and comprehend simple instructions, short correspondence, and memos in English
• Ability to write simple correspondence in English
• Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates who only speak English

• Knowledge of HT Internet software
• E‑mail
• Inventory software
• Spreadsheet software
• Word processing software

• Ability to add and subtract two-digit numbers and to multiply and divide with tens and hundreds
• Ability to perform these operations using units of American money and weight measurement, volume, and distance

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Complete company’s training including but not limited to: new‑hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department Manager training.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Stand, walk, use hands to finger, handle, or feel
• Reach with hands and arms; talk or hear; taste or smell
• Climb or balance and stoop, kneel, or crouch
• Regularly lift and/or move up to 25 pounds and reach 6 to 48 inches; occasionally lift and/or move up to 40 pounds and reach 6 to 72 inches
• Specific vision abilities required: close vision, depth perception

Frequently exposed to wet and/or humid conditions and moving mechanical parts. Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level usually moderate.

• Posting Date:
  Jan 19, 2026