Retention Operations Analyst

Overview

Employer Industry: Payments Technology

Why consider this job opportunity:

• Salary up to $80,000 per year
• Comprehensive benefits package including medical, dental, vision care, paid time off, and retirement options
• Opportunity for career advancement and growth within the organization
• Collaborative and innovative work environment focused on driving change
• Chance to leverage data analysis skills to improve customer retention strategies

• Gather, analyze, and interpret customer data to identify trends and issues affecting retention
• Establish frameworks for comparing operational data and retention trends across different markets
• Partner with the data science team to enhance predictive modeling and measure retention strategy impacts
• Track key performance indicators related to customer retention and satisfaction
• Develop reports and presentations to share insights and recommendations with stakeholders

• Bachelor’s Degree
• Minimum of 2-4 years of related professional experience
• Technical expertise in data analysis tools such as Excel, SQL, Python, or visualization platforms
• Strong analytical skills with the ability to interpret complex data and translate findings into actionable insights
• Excellent communication skills for presenting data-driven insights to various audiences

• Master's Degree
• Related professional experience in the credit card industry
• Proficiency in statistical analysis and data modeling techniques

#Payments Technology #Data Analysis #Career Opportunity #Competitive Pay #Customer Retention