GM​/HBC Manager

Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Responsible for total store operations in the absence of the Store Director (See Store Director job description).
• Plans GM daily operations, monitors production process following company procedures and profitability.
• Builds GM/HBC displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Implements effective promotional and seasonal displays.
• Ability to follow and maintain department standards and requirements.
• Monitors employee productivity and evaluates overall performance.
• Schedules employees to ensure adequate coverage and service levels.
• Specific knowledge of duties performed by all department employees, including but not limited to opening and closing duties.
• Schedules, supervises, trains and assigns duties to department employees.
• Trains employees in store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Responsible for ensuring proper code dating for all products within the department are being enforced.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Prepare sales and inventory reports. Physical inventory taken every 6 months.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product.
• Orders general merchandise product and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in back room and all Drug Department areas.
• Controls shrink and cost.
• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, and safety cutters.