Operations Supervisor

Job Description

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles:
We Build Championship Teams
, we’re Obsessed with Fans
, we embrace a Limitless Entrepreneurial Spirit
, and we approach every challenge with a Determined and Relentless Mindset
. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Calling all sports fans! Fanatics, Inc. is looking for an energetic and dynamic Warehouse Supervisor to join our Fulfillment and Manufacturing team in Norman, OK. In this role, you will oversee daily operations at our Distribution Center, leading and coordinating processes to ensure safety, quality, productivity, and accuracy. You will play a key role in driving optimization, supporting growth, and contributing to the company's profitability.

• Supervise all shipping, receiving, and order processing activities, maintaining a visible presence on the distribution center floor throughout the shift.
• Maintain departmental standards for productivity, reliability, and accuracy.
• Review, prioritize, and organize operational activities during the shift.
• Forecast staffing needs to meet business demands and participate in the interviewing and hiring process.
• Train, motivate, coach, reward, and discipline team members; resolve personnel issues in partnership with the HR Manager and Senior Management.
• Manage personnel issues, including vacation approvals, timecard approvals, overtime, hiring, and training in collaboration with HR and Senior Management.
• Develop and implement process improvements to enhance departmental efficiency.
• Assist Senior Management with the development and enforcement of policies and procedures.
• Complete required administrative tasks, including preparing reports and correspondence.
• Maintain knowledge of all operating systems relevant to the work area.
• Enforce safety programs, conduct required safety training, and ensure compliance with safety guidelines.
• Perform other duties as assigned by management.
• Supervisory Responsibility
• Directly supervise up to 50 employees within the distribution center.
• Analyze large data sets to inform decisions and execute action plans.
• Manage employee performance, quality, and development through performance management.
• Responsibilities include interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining employees, addressing barriers, and resolving problems.

• Experience managing teams of 30 or more.
• Proficient in Microsoft Office applications.
• Knowledge utilizing Warehouse Management Systems (Manhattan Preferred) and Oracle.
• Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Bachelor’s Degree or 1-3 years of relevant experience within the company preferred.
• Bilingual in Spanish is a plus.
• Experience in environments such as manufacturing, distribution, or call centers.
• Proven ability to coach employees on productivity and career pathing.
• Strong written and verbal communication skills.
• Demonstrated ability to influence peers and leaders across an organization.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

• Work primarily in a warehouse environment, which may include exposure to extreme weather conditions.
• Noise levels vary but remain within limits that do not require hearing protection.
• The role requires constant attention to safety, environmental, and health concerns.