Patient Access Rep

Overview

Physical Therapy Department

JOB SUMMARY: Responsible for assisting patients, staff, and providers with the check-in and check-out process. When necessary, responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic.

• Collaborative Environment
  :
  Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance
  :
  We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation
  :
  Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture
  :
  Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

• Healthcare Options
  : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage
  : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP):
  Employer-paid support for life’s challenges
• Generous Paid Time Off
  :
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Checks patients in and out, verifying current information and obtaining up-dated information and paperwork when necessary.
• Scans patient insurance cards and documentation into the EMR system.
• Collects the required payment, issues an appropriate receipt, and applies copay or co-insurance payments received to the patient’s account.
• Balances the charges and fees incurred in the office and prepares the deposit daily.
• Schedules any follow-up appointments.
• Helps in answering the back line, screens calls, takes messages, and effectively shares information with patients, their families, and referring physician’s offices.
• Interacts with clinical staff in order to coordinate patient care and work flow of the clinic.
• Maintains work area and reception area in a neat and orderly manner at all times.
• Prints and distributes faxes and mail.

• High School diploma/GED or equivalent experience.
• 1-2 years of Medical Receptionist Experience.
• 1-2 years of experience with insurance verification.