Clinic Supervisor: Waverly

Overview

The Clinic Supervisor supports the delivery of high-quality patient care by overseeing daily clinic operations, ensuring compliance with organizational policies and regulatory standards, and fostering a collaborative team environment. This role provides leadership in staff development, performance management, and operational efficiency, while actively contributing to budget adherence and continuous improvement initiatives. The Clinic Supervisor serves as a key liaison between clinic staff, management, and other departments, promoting effective communication and problem-solving to enhance clinic performance and patient satisfaction.

Full time

Day Shift

The Clinic Supervisor supports the delivery of high-quality patient care by overseeing daily clinic operations, ensuring compliance with organizational policies and regulatory standards, and fostering a collaborative team environment. This role provides leadership in staff development, performance management, and operational efficiency, while actively contributing to budget adherence and continuous improvement initiatives. The Clinic Supervisor serves as a key liaison between clinic staff, management, and other departments, promoting effective communication and problem-solving to enhance clinic performance and patient satisfaction.

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Responsible for hiring, onboarding, coaching and appraising performance of specific clinical staff. Responsible for scheduling, orienting, training and developing assigned colleagues. Responsible for reporting hours worked for payroll purposes.
• Works with individual clinic management to evaluate, monitor and enforce clinic specific protocols, procedures and objectives. Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).
• Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.
• Promotes an environment of Patient Centered Care, building a team that promotes a positive patient experience with each encounter.
• Assists in the development of the clinic budget. Monitors utilization of staff and supplies and makes appropriate adjustments to meet the budget. Reconciles and/or prepares daily bank deposits.
• Monitors clinic specific compliance with MCI Policies implementing plans as needed. Reviews and makes recommendations to managers on possible revisions to the MCI policies.
• Promotes team concept among all staff in clinic. Utilizes effective verbal and nonverbal communication to ensure problems, possible solutions and final solutions are understood and accepted by all affected staff members and patients. Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
• Ensures mandatory education requirements for assigned staff are met, including mentoring and training of staff on changes in the health care environment.
• Schedules and supervises specific clerical personnel in the clinic. Participates in Performance Improvement activities as appropriate. Reconciles providers’ resource schedules.
• Maintains supply inventory and stocks supplies in various work areas.
• Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
• Monitors and maintains licensure certification requirements for assigned staff are met.
• Up to 49% of the role may be functioning in the capacity of staff. Work includes cross coverage in other clinic areas as team needs.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• Must be comfortable operating in a…