Desktop Support

If you are interested in this position:
Download the skills matrix using the button below and fill it out. Email us and attach the completed skills form and your most recent resume to us at  Please include '10359WI Skills Form' and your name in the subject line.

NOTE:
Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Our client is looking for 2 Desktop Support Technicians to provide on-site Level 1 and Level 2 technical support to various client locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead.

Candidate identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. This role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working environments include working inside and outside in all weather conditions.

Tasks

• Install, configure, and maintain computer systems, including hardware and software on desktops and laptops.
• Deploy and support mobile devices such as tablets and smartphones.
• Troubleshoot and resolve internet and network access issues (wired and wireless).
• Provide support for network printers.
• Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software.
• Ensure all devices remain updated, online, and compliant with security standards.
• Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use.
• Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support.
• Support for conference room Audio Visual equipment.
• Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours.
• Utilize ticketing system to manage customer requests/issues and maintain records of work performed.
• Perform other duties as assigned.

Knowledge, Skills and Abilities Required:

• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Ability to lift and transport computer equipment as needed.

• 1-3 years - Customer service experience providing IT desktop support
• Experience with Microsoft Active Directory
• Experience with Azure Active Directory.
• Experience with Microsoft SCCM imaging software, system settings, drivers and updates
• Experience providing daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
• Experience participating in installing, configuring, and maintaining computer operating systems and images.
• Experience installing and troubleshooting peripherals for users, including printers, scanners, and AV equipment.
• Familiar with ITIL practices.
• Knowledge of Windows operating systems, Microsoft products, and desktop support principles.
• Valid driver's license and reliable transportation needed to support multiple locations
• 2-year degree in an IT related field or current progress towards a degree in combination with experience.

Aid in troubleshooting smartphones and other related ad hoc devices.