Service Technician

Description

Join the Service Motor Company Team - Make our Family your Home!

Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team.

Why Service Motor Company?

At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:

First Shift Hours: We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.

Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.

Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.

Comprehensive Benefits Package:

• • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Voluntary Life Insurance
  • Short-Term & Long-Term Disability
  • 401k Retirement Fund with company match

Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1
• Paid Holidays
• Paid Sick Days

Employee Perks: Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.

• New Technician Tool Program
  • A new hire will be issued up to $2000 worth of tools on their first day.
  • The company will deduct a rental fee directly from the technician's paycheck.
  • After paying half the value (up to $1000), the technician then owns all the tools. (That's $2000 worth of tools for only $1000!)
• Tool Reimbursement Program
  • Based on years of service, technicians receive reimbursement for tool purchases up to a specified dollar amount per year.
• Tool Insurance
  • Technicians may elect insurance on their tools directly through Service Motor Company. Tool insurance provides coverage for damage, loss, and theft.

At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction.

If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here!

Summary

The service technician is responsible for inspecting, maintaining, repairing and setting up agricultural, construction, and turf equipment and attachments. In addition, the service technician is responsible for providing exceptional customer service to all customers and peers on the phone, at the job site, and in the dealership.

Required Education and/or Experience

High School Diploma or equivalent with up to 1 year of related experience.

Supervisory Responsibility

This position has no direct reports

Qualifications

All Service Motor Company employees are expected to have a friendly, positive attitude, sense of urgency, and ability to problem solve. The following qualifications are required for this position:

• Basic knowledge of relevant technology.

• Basic organizational skills.

• Basic computer skills.

• Basic time management skills.

• Basic electrical, hydraulic, and powertrain experience.

• Basic customer service skills.

• Strong mechanical skills.

• Strong problem-solving skills.

• Ability to see, with or without the use of vision aid devices.

• Ability to communicate verbally and in writing in the English language.

• Ability to travel, including ability to drive a motor vehicle.

• Ability to operate heavy equipment and a forklift/powered industrial truck.

• Ability to supply or acquire a set of applicable tools.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Examines equipment and uses Electronic Service Tool (EST) to locate and diagnose malfunctions.

• Dismantles equipment for repair using hand and power tools.

• Completes maintenance and repairs on equipment.

• Has basic knowledge of manufacturing warranty policies and procedures.

• Correctly reassemble equipment for repair.

• Assembles attachments as needed.

• Tests voltage and ohms using a multimeter.

• Repairs legacy equipment (2011 and older).

• Operates and performs tests on equipment to ensure repairs were completed successfully to customers' expectations.

• Performs light-duty service calls, utilizing a service truck to travel to customers' locations for on-site equipment diagnosis and repair.

• Accurately records time spent on repairs by entering time punches in Intellidealer.

• Reviews work orders assigned to assess the nature and scope of the work required.

• Records details of all work performed in Intellidealer.

• Creates pick lists of parts needed to complete work and requests parts from the parts department.

• Assembles, washes, and details…