Barista - PT

Overview

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by greeting them, answering questions and connecting readers with the right beverages and café items. You help maintain attractive presentation and the efficient running of the Café.

You may unpack and stock deliveries and tidy the bakes case and dining area. You work registers in a quick and friendly manner, ensuring customers receive professional service.

You’ll make a great Barista if you have what we term good behaviors. You will be held to high standards by colleagues and Store Managers.

WI - Wausau - Wausau - 2125

Part-Time

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the store’s needs (open from early mornings to late evenings every day, including weekends and most holidays).
• Be positive and willing in your approach to work, performing tasks with purpose and energy, and working reliably.
• Be supportive and considerate of colleagues, helping others in the team and showing kindness.
• Be cheerful with customers, consistently helping them.
• Show aptitude and willingness to learn new skills and knowledge in the store.
• Enjoy being a barista and contribute to a busy café team.

You will be trained and expected to be proficient in:

• Using varied technology including registers, computers, tablets, programs and other tools.
• Developing strong merchandising skills to maintain café presentation and cleanliness.
• Maintaining counter and floor retail fixtures with effective visual merchandising.
• Running a register competently to serve customers quickly and reliably.
• Supporting the receiving and unpacking of deliveries and subsequent stocking.
• Making food and drinks accurately using knowledge, guides, and available tools.
• Maintaining café cleanliness through daily and weekly cleaning tasks during shifts.
• Following FIFO practices and dating products correctly.
• Supporting the bookfloor team when needed.
• Understanding loss prevention procedures and de-escalation techniques, identifying theft and seeking support as needed.

All this work requires physical activity including prolonged standing, bending, lifting and walking. You may work in other stores if needed to support the wider cluster.

As you gain experience, your barista knowledge and skills should develop. You will increasingly contribute as you develop expertise and may advance to the next step in the career path — Senior Barista — with new challenges and growth opportunities. You will comply with all company policies and procedures.

Build café knowledge of products across beverages, bakery, savory options and gifting. Use this knowledge to maintain appetizing presentation. Discuss and support key sales objectives such as new LTO items or café promotions with customers and colleagues. Make effective food and beverage customization recommendations. Build knowledge for café retail options and use café training tools appropriately. Follow café safety, hygiene, and sanitation guidelines to maintain standards.

Use knowledge to support product and promotion success.