Assistant Store Manager; Store

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in shaping the future of gaming and bringing the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) system; handle changes, bag merchandise, provide a receipt, and ensure top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally; escalate customer issues to the Store Manager as appropriate.
• Promote Game Stop's guest benefits, including the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations and training store associates on company/store policies, procedures, practices, and guidelines.
• Observe associate performance and provide timely feedback to the Store Manager; address unsatisfactory performance as directed and ensure alignment with company and store guest service expectations.
• Provide recognition and feedback to store associates; regularly input written feedback into the Workday / HR service management system in partnership with the Store Manager.
• With the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure associates know all aspects of their jobs and company/store policies, inventory control and loss prevention practices, including scam awareness, safety, financial protocol, and ethical responsibilities.
• Schedule store associates, ensuring adherence to guidelines; account for breaks and meals; supervise staffing to maintain optimum guest service levels.
• Approve payroll, enter paid time off, and verify that associates are paid for time worked.
• Keep store areas clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
• Fulfill Omni-Channel orders and ship daily.
• Protect company assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Perform store inventory counts, restock merchandise, and move products from the stock room to the sales floor; ensure products are represented, organized, and alphabetized.
• Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies; record discrepancies and communicate with the Store Manager/District Manager; conduct inventories as needed.
• Process defectives/recalls and stock pulls promptly; ensure labeling and packing lists are complete.
• Maintain awareness of associate and guest safety; identify and address potentially hazardous situations; report injuries per company guidelines.
• Assist in maintaining store records/files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates…