Supervisor, Financial Aid

Applications must be submitted by 12:01 a.m., December 15, 2025.

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities at our beautiful campus with state‑of‑the‑art technology and a stimulating and diverse environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full‑time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students.

If you have the desire to help students while positively impacting the community, we'd love for you to join our team!

Salary is commensurate based on occupational experience and qualifications.

The Supervisor of Financial Aid provides operational leadership for the daily administration of financial aid programs across the district. Working under the direction of the Director of Financial Aid, this position ensures timely and compliant execution of all financial aid processes and supports the continuous improvement of systems and workflows.

The Supervisor manages staff performance, oversees operational procedures, and coordinates communication and outreach efforts to enhance the student experience. By aligning daily operations with established policies and institutional priorities, this position ensures consistent, accurate, and student‑centered delivery of financial aid services.

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

• Oversee the day‑to‑day administration of financial aid processes, ensuring compliance with federal, state, and institutional regulations.
• Partner with the Director to interpret and implement new regulatory requirements, system updates, and procedural changes.
• Manage the annual setup and testing of financial aid systems, ensuring timely updates and effective communication to staff.
• Monitor key operational functions such as verification, cost of attendance updates, professional judgments, and satisfactory academic progress.

• Supervise and evaluate assigned financial aid staff, providing direction, coaching, and support for performance and professional development.
• Collaborate with the Director to ensure staffing, training, and workflow needs align with departmental goals.
• Provide leadership in resolving complex student cases and escalated concerns, ensuring consistency and compliance in decision‑making.
• Work collaboratively across Student Services and Enrollment teams to maintain accurate, timely information and ensure seamless service to students.

• Coordinate financial aid outreach activities, events, and workshops in partnership with K12 partners, regional campuses, and community organizations.
• Serve as a liaison to institutional partners, including the Registrar, Student Finance, Advising, and Admissions, to support integrated student service delivery.
• Promote financial literacy, awareness of aid opportunities, and compliance with disclosure requirements across digital and in‑person platforms.
• Collaborate with partner institutions to support co‑located programs and ensure consistent aid processes for shared students.

• Maintain high standards of data accuracy and documentation across all financial aid records and reporting systems.
• Assist with preparation for internal and external audits, ensuring all records and reports meet compliance standards.
• Support the Director in developing and implementing process improvements that enhance accuracy, efficiency, and the student experience.
• Ensure continuity of operations during Director absences or as delegated, maintaining consistent compliance and workflow management.