Supervisor, Financial Aid

Location: Town of Wausau

package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions.  NTC is “The College that Cares” and makes a difference in the lives of our employees and students.  If you have the desire to help students while positively impacting the community, we’d love for you to join our team!
* Oversee the day-to-day administration of financial aid processes, ensuring compliance with federal, state, and institutional regulations.
* Partner with the Director to interpret and implement new regulatory requirements, system updates, and procedural changes.
* Manage the annual setup and testing of financial aid systems, ensuring timely updates and effective communication to staff.
* Monitor key operational functions such as verification, cost of attendance updates, professional judgments, and satisfactory academic progress.
* Coordinate financial aid outreach activities, events, and workshops in partnership with K12 partners, regional campuses, and community organizations.
* Serve as a liaison to institutional partners, including the Registrar, Student Finance, Advising, and Admissions, to support integrated student service delivery.
* Promote financial literacy, awareness of aid opportunities, and compliance with disclosure requirements across digital and in-person platforms.
* Collaborate with partner institutions to support co-located programs and ensure consistent aid processes for shared students.
* Maintain high standards of data accuracy and documentation across all financial aid records and reporting systems.
* Assist with preparation for internal and external audits, ensuring all records and reports meet compliance standards.
* Support the Director in developing and implementing process improvements that enhance accuracy, efficiency, and the student experience.
* Ensure continuity of operations during Director absences or as delegated, maintaining consistent compliance and workflow management.
* Bachelor’s degree in Business Administration, Finance, Educational Administration, or a related field.
* Minimum of two years of experience in financial aid administration with demonstrated regulatory knowledge.
* At least one year of supervisory or lead experience in a student services or financial aid setting.
* Strong analytical and technical skills, including proficiency with financial aid or student information systems (Workday preferred).
* Excellent interpersonal and communication skills with the ability to balance accuracy, efficiency, and student support in a fast-paced environment.

Qualified applicants must have demonstrated public relations, customer service and interpersonal skills as well as demonstrated skills in oral and written communications and in utilizing current technology. The successful candidate must demonstrate a dedication to the needs of students as they relate to financing their education, so as to properly channel resources to maximize their potential with in the Northcentral Technical College District.

Experience working with Workday or other integrated financial aid/student information systems preferred.
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