Call Center Representative, Part-Time
Job in
Town of Wausau, Wausau, Marathon County, Wisconsin, 54401, USA
Listing for:
The Community Blood Center
Part Time
position
Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual
-
Healthcare
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly
USD
10000.00
60000.00
YEAR
Job Description & How to Apply Below
Location: Town of WausauOverview
Join a team dedicated to saving lives every single day. The Community Blood Center (CBC) is All About helping schedule lifesaving blood donation appointments. No experience is necessary—we'll train you! This is a great part-time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100+ successful blood drives each month. Your work will save lives!
Job Summary Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center's programs, services, and special blood needs.
Schedule
- Part-time position, 19 hours/week. Shifts range between Monday–Friday, 2pm–7pm
Essential duties and responsibilities
Utilize CRM system to contact existing donors and schedule them in the most convenient locations.Achieve individual performance expectations for appointments scheduled, show rate and customer service. Assist in achieving company goals for the fixed sites and mobiles.Use critical thinking to determine appropriate outcome of calls.Provide information as requested; transfer calls to the appropriate CBC personnel and maintain high quality customer service.Follow phone scripts as directed and incorporate key talking points used for call evaluations during conversations with donors.Conduct special donor recruitment projects at various locations and distribute CBC information and other related duties as requested.Comply with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintain job-related skills by attending team meetings and training sessions and reading publications.Perform other duties as directed.Job Qualifications
Professional, polite, and confident manner while making multiple phone calls per hour.Previous call center or appointment setting experience is a plus.High School diploma or equivalent preferred.Must maintain strict confidentiality of CBC and CBC donor information.Excellent organizational, oral, and written communication. Strong, flexible interpersonal skills and data entry/computer skills.Entry/computer skills. Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.Benefits and Perks
We take care of our team—from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:
Paid holidays, Paid Volunteer Time Off, 403(b) retirement savings plan with matching contributions, Employee Assistance Program, Discounted YMCA Membership, Employee referral bonuses, Regular employee forums and committees. Everyone on our team has a voice!
About CBC / EEO
Community Blood Center, Inc. is an Equal Opportunity Employer.
Other Experience and Qualifications
Pleasant, professional and polite over the phone. Ability to maintain strict confidentiality of CBC and CBC donor information. Excellent customer service skills. Excellent organizational, oral and written communication. Strong, flexible interpersonal skills and data entry/computer skills.
Application Instructions
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