Call Center Representative – Part-Time

Join a team dedicated to saving lives every single day—that’s what working at The Community Blood Center (CBC) is really all about. Help schedule lifesaving blood donation appointments. No experience is necessary — we’ll train you! This is a great part-time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100+ successful blood drives each month.

Your work will save lives!

JOB SUMMARY: Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center’s programs, services, and special blood needs.

SCHEDULE:
– Part-time position, 16-19 hours/week.
– Shifts range between Monday – Friday, 2pm – 7pm

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

• Utilize CRM System to contact existing donors and schedule them in the most convenient locations.
• Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving company goals for the fixed sites and mobiles.
• Use critical thinking to determine appropriate outcome of calls.
• Provides information as requested; transfer call(s) to the appropriate CBC personnel and maintains high quality customer service.
• Follows phone scripts as directed and incorporates all the key talking points used for call evaluations during conversations with donors.
• Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
• Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.
• Performs other duties as directed.

JOB QUALIFICATION REQUIREMENTS:

• Professional, polite, and confident manner while making multiple phone calls per hour.
• Previous call center or appointment setting experience is a plus!
• High School diploma or equivalent preferred.
• Must maintain strict confidentiality of CBC and CBC donor information.
• Excellent organizational, oral, and written communication.
• Strong, flexible interpersonal skills and data entry/computer skills.
• Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.

BENEFITS AND PERKS:
We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:

• Paid holidays
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA Membership
• Regular employee forums and committees — everyone on our team has a voice!