Customer Service Representative

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk‑in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• Adjust non‑contract customer pricing to meet the demands of the customer based on competition, while maximizing profit for Motion Industries.
• Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Order items to ensure appropriate inventory levels are maintained for customers.
• Place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determine the most cost‑effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders. Pull inventory and prepare order for shipment to customer.
• Handle customer returns.
• Perform other duties as assigned.

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi‑task and time‑management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.