Field Service Technician

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Techni Blend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

• Support Techni Blend (OEM) equipment and systems at customer production facilities.
• Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.
• Ability to manage travel and expenses through expense management software while following company policies.

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Proven field service and technical service experience and aptitude
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness to travel up to 70% of the time (primarily domestic / USA)
• Ability to work extended hours and weekends
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision
• Read and interpret technical manuals, blueprints, diagrams
• Understanding of the safe operation of hand tools and power equipment
• Effective communication skills, verbal as well as written
• Well-developed skills in problem solving and troubleshooting
• Broad technical knowledge of process and/or industrial automation
• Mechanical aptitude and ability to perform mechanical and physical tasks
• Ability to support customers during and after hours on a scheduled basis

• Brewing, Food & Beverage processing equipment experience a plus
• Organized, with strong time management skills and a strong work ethic
• Technical curiosity is critical
• High attention to detail

• Re…