Aftermarket Parts Coordinator - Industrial

Overview

A career at Generac means stepping into a company that leads technological advances. For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators, but we’ve evolved into so much more. As we continue to grow in both size and technological advances, we consistently push past norms to pave a way towards the future. We are not simply satisfied with what is working now.

Instead, we challenge ourselves to revolutionize and optimize the industry while bringing out the best in our people.

• Provides accurate and friendly information to the Dealer Network.
• Maintains straightforward project management tracking for aftermarket services.
• Assists in onboarding new customers and training dealers.
• Collects customer feedback to evaluate and improve existing procedures, addressing complex challenges.
• Manages parts orders using moderate to complex SAP transactions.
• Supports communication plans with facilities.
• Administers parts changes and creation under current processes.
• Assists in parts life cycle management with a focus on supply chain.
• Contributes to process, policy, and continuous improvement initiatives.
• Helps create and maintain work instructions and other necessary documents.
• Contributes to key service metrics goals reported to dealer network.
• Keeps business and product knowledge up-to-date through training and continuing education.
• Performs other duties as assigned.

This role will utilize a variety of sales and product management strategies to drive unmatched customer lifecycle value resulting in aftermarket sales growth.

• Collaborate with service, operations, supply chain, marketing, pricing and other matrixed groups to drive flawless business initiatives.
• Develop and implement strategic sales and marketing plans.
• Coordinate with distribution partners to grow market share.
• Manage product development branding projects to drive brand equity.
• Develop national sales strategies and engage with key accounts.
• Analyze sales trends and manage P&L to achieve targets.
• Resolve customer issues and ensure satisfaction.
• Expand business into new areas and negotiate product placements.
• Ensure excellent customer service and implement continuous improvement strategies.

• Associate’s degree or equivalent experience in relevant field
• 3 years related experience in aftermarket or parts management

• Strong analytical, organizational, and creative thinking skills, along with excellent interpersonal and communication abilities
• Advanced knowledge of SAP
• Electrical or mechanical aptitude and ability to read exploded views
• Windchill familiarity required

• 3 years related experience in aftermarket or parts management
• Excellent Customer Service skills
• Ability to communicate verbally and in writing in a professional manner
• Strong order/inventory management skills
• Strong understanding and knowledge of engine/generator maintenance schedules and requirements
• Strong knowledge of Microsoft Office suite
• Advanced problem-solving skills
• Ability to remain calm in high-stress situations
• Basic leadership competencies
• Ability to work independently and make decisions in the best interest of the customer and the company
• Can do attitude with emphasis on teamwork
• Advanced SAP/order management knowledge

• Competitive Benefits:
  Health, Dental, Vision, 401k and many more
• Free onsite gym open Monday through Saturday for Generac employees
• We offer product loan (for up to 4 days) and discount programs
• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
• Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.