Lead Parts & Accessories

Position Summary

Action Power Sports is seeking a Lead Parts & Accessories professional to help drive growth, customer satisfaction, and operational efficiency within our Parts Department. This is a highly customer-forward role that plays a key part in supporting new major unit sales while also managing current and obsolete inventory. The Lead will help set department goals, improve processes, and serve as a key support for both customers and internal sales teams.

Parts department experience is ideal but not required
—we are looking for a motivated leader with strong organizational skills, customer service focus, and the ability to learn quickly.

Customer Experience & Sales Support

• Deliver outstanding customer service at the parts counter, over the phone, and online

• Assist customers with parts and accessories selection to support major unit purchases

• Work closely with the sales team to increase accessory attachment rates on new major units

• Build long-term customer relationships and encourage repeat business

Inventory Management

• Manage current parts inventory to ensure accuracy, availability, and efficiency

• Identify and help reduce obsolete or slow-moving inventory

• Assist with ordering, receiving, stocking, and cycle counts

• Support inventory planning and organization to maximize profitability

Leadership & Department Goals

• Help establish and track department goals (sales, inventory turns, customer satisfaction)

• Assist in developing processes and best practices for the Parts & Accessories department

• Lead by example with professionalism, accountability, and teamwork

• Support training and mentoring of team members as needed

Operations & Administration

• Maintain accurate records in the dealership management system (DMS)

• Ensure parts department standards are met for cleanliness, organization, and safety

• Coordinate with service and sales departments to ensure smooth operations

• Strong customer service and communication skills

• Leadership mindset with the ability to take initiative

• Organized, detail-oriented, and goal-driven

• Comfortable working in a fast-paced, retail environment

• Parts department or powersports experience is a plus, but not required

• Knowledge or interest in powersports, motorcycles, ATVs, UTVs, or accessories preferred

• Improved customer satisfaction and engagement

• Increased accessory sales tied to new major unit purchases

• Better control and reduction of obsolete inventory

• Clear department goals with measurable progress

• A well-organized, customer-focused Parts & Accessories department