Pioneer Shop Manager

Pioneer Shop Manager – Carroll University

At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. We seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population.

• Maintain the Pioneer Shop (in-store and online), general merchandise inventory and supplies, sales, discounts, etc.
• Coordinate marketing and communication strategies for sales, new inventory, textbook adoptions, ordering, etc. for the University community
• Collaborate with University departments including, but not limited to, Alumni Engagement, Institutional Advancement, President's Office, Athletics, etc. to ensure a robust selection of merchandise for all University constituents.
• Collaborate with third-party vendors to order merchandise, and ensure all merchandise meets Carroll University licensing and brand standards
• Generate and distribute appropriate financial accounting including, but not limited to, daily sales reports, internal charges, Book charge reports, student financial aid and Veterans Affairs benefits; maintain expense budgets and ensure fiscal responsibility for store expenses
• Manage textbook and course material rental process with Academic Affairs and third-party provider(s), including, but not limited to, collaborating with administrative assistants and faculty to ensure timely course material adoptions and HEOA (Higher Education Opportunity Act) compliance, coordinating shipments and delivery dates with third party provider(s), scheduling buybacks, providing reports to the Business Office, etc.
• Ensure special book and merchandise orders for University departments, events, etc. are ordered and received in a timely manner
• Supervise, train, and schedule all Pioneer Shop employees including student employees
• Perform other duties as assigned in support of department and/or division needs and goals.
• Serve as a backup to other Pioneer Shop staff members in their absence

• Bachelor's degree required, preferably in business or a related field
• 3+ years' experience in retail supervision required
• Strong organization skills and attention to detail
• Experience with budgeting, accounting, point of sale, and textbook management is preferred

• Thorough knowledge of MS Office applications required
• Ability to use and maintain voice mail and e-mail required
• Knowledge of HTML is preferred

• Ability to work effectively with people regardless of age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type
• Excellent customer service and communication skills both in writing and in person
• Ability to work independently and as a team member
• Ability to work with diverse constituencies
• Excellent interpersonal skills and ability to build relationships with other University departments and constituents
• Ability to maintain confidentiality

• Must be able to lift up to 50 lbs
• Must be able to sit/stand for extended periods of time
• Sufficient strength, physical dexterity, and ability to perform duties and responsibilities of position

• Valid Wisconsin driver's license and insurable under the University's insurance plan
• Ability to work evenings, weekends and holidays as required
• Must be flexible in your schedule and work well under pressure
• Neat appearance necessary
• Candidates must be willing and able to support and advance the University mission

To apply, please visit: