Telecommunicator Potential

SALARY RANGE

$30.32 - $42.11

Are you ready to be the calm voice that guides and reassures during times of crisis? If you possess empathy, resilience and the ability to stay calm under pressure
, we invite you to apply for our opportunity as a 911 Telecommunicator.
Starting pay is $30.32 per hour with the potential to earn $34.79 within the first year! We offer four competency‑based merit increases during the training period. After you have achieved your first competency, which typically takes 3 to 4 months, you will earn $31.38 per hour. Three additional 3.5% increases are then available throughout the training process. Training time varies, however once the training program is complete, you'll be making at least $34.79 per hour!

No previous experience or college degree required!

Start date:

Wednesday, April 15, 2026.

Newly hired Telecommunicators who have at least three (3) years of full‑time experience in a similar position and within the last twelve (12) month period are afforded a higher starting wage and accelerated vacation and sick time.

Employee well‑being is promoted through a balanced work‑life culture and a schedule allowing for three or four days off per week. Waukesha County also offers exceptional employee wellness programs that provide a variety of programs and tools to help promote an employee's wellness and health, including contracted public safety‑focused mental health support and a health & wellness clinic located on the County campus.

911 Telecommunicators receive and prioritize 9‑1‑1 and 10‑digit emergency and non‑emergency telephone calls from the public and the agencies we serve. They process the information using a computer‑aided‑dispatch (CAD) system and dispatch appropriate emergency service agencies such as police, fire, and emergency medical units. Telecommunicators continuously update and monitor public safety responders in the field, and they deliver quality, protocol‑based instruction (medical/police/fire) when appropriate and possible.

They are truly the “first” first responders to any reported emergency.

High School Diploma or GED.

In addition to the above, candidates must possess the physical and mental abilities to perform the essential job functions as listed in the Telecommunicator ADA Essential Functions Worksheet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to background investigation conducted by the Waukesha County Sheriff's Department which includes fingerprinting.
• Must be able to pass pre‑employment drug screen and hearing test.
• Must be able to remain at a workstation for long periods of time.
• Must be available to work any shift, including nights, weekends, holidays, during severe weather conditions and mandatory overtime to maintain minimum staffing levels.
• All applicants, including those with felony convictions, must receive clearance to access the Federal and State Criminal Justice Information Systems and other required law enforcement systems and records.
• Applicants must have access to reliable transportation to ensure punctuality and availability for scheduled and unscheduled shifts. This includes the ability to commute to our location promptly if called in to work.
• Applicants must be able to type 40 words per minute.

All communication will be sent via email. Please check your email or your Workday Candidate Home account regularly for updates and instructions for next steps.