Command Center - IT Operations Analyst

Corpay is currently looking to hire a Command Center - IT Operations Analyst
. In this role, you will be responsible for operating and monitoring computers, computer-related hardware/software, and other operations area equipment to ensure continuous and efficient system performance. The role provides first‑level support by identifying, diagnosing, triaging, and escalating reported issues to the appropriate departments or management as needed. Strong analytical and problem‑solving skills are required to effectively resolve operational concerns in a timely and professional manner.

Secondarily, the position supports the customer‑facing production VPN WAN/LAN infrastructure within the NOC environment. This includes assisting in the resolution of network production issues and supporting overall network stability and performance. In addition, the role oversees change window procedures, documentation, and training as they pertain to Command Center responsibilities involving change management processes, ensuring compliance, accuracy, and operational continuity.

As a Command Center - IT Operations Analyst you will be expected to work in a remote environment. Corpay will set you up for success by providing:

• Formal, hands‑on training

The responsibilities of the role will include:

• Monitoring computer systems, networks, and applications to ensure availability and performance
• Identifying, troubleshooting, and resolving system errors, job failures, and configuration issues
• Monitoring alerts across mainframe and distributed systems
• Executing and monitoring batch job processing
• Performing hourly system checks and tracking service levels
• Documenting issues, actions taken, and shift updates
• Escalating incidents to management or support teams when necessary
• Initiating conference bridges for major incidents
• Reporting and escalating telecom circuit outages to providers
• Monitoring VPNs, MPLS circuits, servers, and FTP connections
• Performing first‑level troubleshooting for network and server issues
• Supporting customer VPN connectivity (including resets, builds, and decommissioning)
• Accessing network devices to perform analysis and basic configuration updates
• Assisting with internal and external network implementations
• Creating, updating, and managing tickets in the incident management system
• Following established Incident Management procedures
• Communicating professionally with clients via phone, email, or monitoring alerts
• Maintaining accurate documentation for production issues and resolutions
• Tracking and reporting statistics on incidents and client‑impacting issues
• Managing daily change window processes
• Leading change conference calls
• Sending required communications before and after changes
• Ensuring all implementation steps are completed and documented in Service Now
• Attending CAB and PreCAB meetings as needed
• Communicating active changes to Command Center staff
• Escalating change‑related issues when required
• Supporting recovery procedures for production applications
• Assisting with root cause analysis for recurring issues
• Maintaining hardware inventory documentation
• Creating and updating operational procedures
• Identifying and recommending process improvements
• Completing time tracking and required reports
• Providing cross‑team support as needed

• Associate degree or technical certification in Computer Science (or related field),
  or 2+ years of related IT operations experience
• Basic understanding of networking concepts (ping, trace route, SNMP, NSLOOKUP)
• Strong troubleshooting and analytical skills
• Ability to work under pressure in a fast‑paced environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Windows and Microsoft Office
• Ability to type at least 30 words per minute
• Strong documentation and organizational skills
• Ability to work independently and as part of a team
• Flexible schedule to support 24/7 operations
• Experience in Network Operations or multi‑platform environments
• Familiarity with ITIL practices
• Experience with tools such as Service Now, Dynatrace, Solar Winds, Splunk, Tivoli Workload Scheduler (TWS), or Control‑M
• Knowledge of structured wiring and cable management best practices

Cor…