IT System Analyst

Position: IT Applications System Analyst
The IT Applications Systems Analyst is an entry- to mid-level professional responsible for supporting operations of the organization's business applications. This role assists in resolving application issues, performing configuration changes, documenting processes, and supporting end users. The Analyst collaborates with senior analysts and business stakeholders to learn and apply system best practices that improve business efficiency and system performance.
* Provide first- and second-level support for assigned business applications, including troubleshooting and resolving user issues.
* Assist with documenting requirements, workflows, and functional specifications.
* Perform basic system configuration, data updates, and testing activities.
* Work with vendors or senior analysts to coordinate software updates, patches, and enhancements.
* Develop user documentation and assist with training efforts.
* Participate in change, incident, and request management processes.
* Maintain data integrity through routine audits and error correction.
* Support integration and testing of new modules or functionality.
* Occasional travel to plant sites may be required for support (~ 10%)
* Some after-hours support may be required for support or system changes
** Requirements:
*** 2-4 years of experience supporting business applications, help desk, or IT systems.
* Basic understanding of databases, reporting tools, and data structures.
* Exposure to project or system lifecycle processes (requirements, testing, deployment).
* Familiarity with SQL or data query tools.
* Experience with enterprise systems (e.g., ERP, CRM, Point of Sale (POS)).
* Understanding of ITIL or IT service management principles.
* Strong problem-solving and analytical thinking
* Eagerness to learn and grow technical knowledge
* Clear written and verbal communication skills
* Customer service mindset with attention to detail
* Team-oriented, dependable, and adaptable
** The Benefits:
** Competitive compensation aligned with industry standards  Employer Paid Medical Plan with HRA contribution (eligibility requirements)
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