Information Technology Support Specialist

Hours: 6am to 3pm, but some flexibility may be available; occasional evenings or weekends for project implementation.

Pay range: $27 to $29 per hour

Are you a self-motivated problem solver who thrives in hands‑on technical environments and loves learning everything you can about IT? Alloy Products Corp is looking for an IT Support Specialist who’s eager to grow, take ownership, and make a real impact on our IT team. If you are customer service oriented, curious, accountable, and have strong follow‑through, read on.

This is a hands‑on, employee‑facing role where you’ll collaborate closely with the IT Manager and serve as the go‑to resource for troubleshooting and end‑user support while always striving for continuous improvement across our systems. Your role will go well beyond routine tasks as you’ll be offered broad exposure to a variety of technical responsibilities and projects as well (including administering our ERP system and growing in your SQL and reporting skills).

• Serve as the primary point of contact for employee IT support needs, both in‑person and remotely
• Maintain accurate documentation of support activities and resolutions
• Identify recurring issues and contribute to root cause analysis and long‑term solutions
• Manage replacement and deployment of aging or end‑of‑life equipment
• Manage support requests in Ninja RMM and assist with Visual ERP and barcoding workflows
• Support account resets, phishing follow‑ups, and employee onboarding/offboarding

• 2–3 years of IT support experience preferred
• SQL experience or willingness to learn
• Strong problem‑solving, communication, and multitasking skills

We’re flexible on experience level, but culture fit matters most. The ideal candidate is detail‑oriented, approachable, self‑reliant, and eager to grow. We can teach our processes—but attitude and effort are non‑negotiable.

A family‑owned manufacturer with nearly a century of stability, we’re committed to growing talent from within. We offer a comprehensive benefits package including:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with 100% company match on first 5% + Profit Sharing
• Tuition Reimbursement and strong internal promotion culture
• 9 Holidays, 3 Personal Days, 5 Sick Days, and accrued Vacation

We offer competitive compensation based on experience. If you’re passionate about IT and looking for a place to grow, we’d love to hear from you!

Alloy Products Corp. is an equal opportunity employer.