Donor Center Phlebotomist

Responsibilities

• Prepares collection site and performs setup, including technology systems (may include quality control).
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and coordinating care with host organizations (e.g., school nurses, drive coordinators).
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation and rebooks donors for future donation appointments.
• Understands and performs to all applicable regulatory and compliance requirements.
• Recognizes when the customer is distressed and responds with tact, creating a safe environment for donors and staff.
• Delivers customer service excellence, presents a positive image, and responds to inquiries, requests and complaints in a timely and complete manner; escalates to leader when appropriate.
• May prepare and pack units for transport; maintains product integrity, ensures proper donor identification, performs routine equipment maintenance, and completes department records as needed.
• May be eligible for additional skill-based pay (Driving, Language, etc.), based on employee qualifications and business need.
• Requires evening, weekend, and holiday work hours, and travel to other local collection sites as determined by business need.
• Performs other duties as required or assigned within the scope of the job classification and complies with all applicable regulatory requirements.

• Education:
  
  High School Diploma or GED required.
• Experience:
  
  Less than 1 year of job-related experience; 1-3 years of relevant people-facing experience preferred.
• Knowledge, Skills and Abilities:
  
  Knowledge of standardized work routines and methods, ability to read and interpret documents (SOPs, safety rules, operating and maintenance instructions, manuals); basic mathematical aptitude; ability to apply judgment to written or oral instructions; ability to organize work for productive flow; strong attention to detail; good communication skills with peers and customers; flexibility to work independently and with a team; ability to learn/utilize computer applications (Ceridian, Hemasphere, Oracle, Hema Terra).
• Licenses and
  
  Certifications:
  
  Driver’s License preferred; SBA - Spanish Bilingual Assistance Certificate preferred; knowledge of tools and technology (PCs, Microsoft Office); experience with screening equipment (Lancet Sphygmomanometer, temperature probe);
  Hemoglobin Analyzer and Phlebotomy collection equipment (Trima, blood mixer) required.
• Other:
  Available for evenings, weekends, and holidays; willingness to travel to other local collection sites as needed.

***** APPLICATION INSTRUCTIONS:
Other:

Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.