Call Center- Pharmacist Consultant

Overview

Anticipated End Date:

Position Title: Call Center
- Pharmacist Consultant

Job Description: Call Center Pharmacist Consultant

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Be Part of an Extraordinary Team

A proud member of the Elevance Health family of companies, Carelon Rx (formerly Ingenio Rx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance.

Work Hours: Monday - Friday, 12:00pm - 8:30pm EST.

Build the Possibilities. Make an extraordinary impact.

The Call Center Pharmacist Consultant is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and consultation for program participants.

How you will make an impact:

Primary duties may include, but are not limited to:

• Provides evaluation of member Rx needs and therapies through review of medication history to determine if medications are appropriate.
• Assesses member compliance with plan through direct contact with members and their physicians.
• Determines potential barriers to compliance and identifies solutions to overcome barriers.
• Ensures that members understand appropriate use of current prescriptions.
• Reviews medications with physicians when therapies do not meet national standards and counsels physicians around alternative medications.
• Serves as a resource to the clinical team in disease management and other clinical areas.

• Requires BA/BS in Pharmacy and a minimum of 2 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
• Current valid active and unrestrictive RPh license required.
• May require response during non-standard hours.

• Pharm
  
  D preferred.
• Experience with direct patient counseling or education preferred.
• Call Center Experience is strongly preferred.
• The internet signal needs to reach your home through a cable wire or fiber optic cabling and not a wireless tower signal is strongly preferred.

Job Level: Non-Management Exempt

Workshift:

Job Family: MED >
Licensed/Registered Pharmacist/Pharmacy Technician

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a…