Health Care Assistant; Bilingual

Health Care Assistant (Bilingual Preferred)

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin.

• Company contribution toward medical insurance deductible
• Generous Paid Time Off
• 12 Days of Holiday Pay
• Immediate 401(k) Vesting with up to 6% company contribution
• Paid Parental Leave
• Tuition Assistance
• Public Service Loan Forgiveness Program

PPWI’s compensation philosophy is rooted in equity. Health Care Assistant pay starts from $19.75 per hour, with an additional $1.50 per hour for bilingual (English/Spanish) skills.

Assists patients seeking sexual and reproductive health care by interviewing, screening, educating and preparing them for their appointment. As a member of a health care team, the Health Care Assistant (HCA) provides medical and administrative support to ensure efficient operation in the clinic setting. The HCA facilitates clinic flow; ensures availability of patient care supplies; performs laboratory and screening procedures and participates in the implementation of patient care plans.

This position is also responsible for front desk duties.

• Committed to providing excellent customer service and supporting the vision and values of Planned Parenthood of WI.
• Support the mission of PPWI and its commitment to a culture of diversity, equity, inclusion and belonging.
• Sensitive to cultural and ethnic differences among staff and patients and able to relate to diverse communities.
• Committed to providing non‑judgmental, patient‑centered care to ensure the highest level of patient satisfaction.
• Demonstrates organization and time management skills to manage a variety of tasks effectively.
• Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.
• Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products is preferred.
• Accuracy and attention to detail is essential.
• Effective written and verbal communication skills.
• Ability to read and implement written and verbal instructions.
• Ability to work independently and as a team member.
• Ability to handle sensitive information in a confidential manner.
• Some positions require bilingual English/Spanish skills.
• CPR certifiable.

• High school diploma, GED or equivalent.
• Certification from an accredited medical assistant technical program is preferred.
• Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus.

Physical demands include hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Requires the ability to operate a computer, telephone, fax, copy machine and calculator. Requires the ability to operate medical equipment.

Generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will work with blood or blood‑borne pathogens and will require OSHA training, which will include extensive safety precautions and the use of protective equipment.

Availability to work flexible hours and travel to other Planned Parenthood of Wisconsin health centers as needed. Evening and/or weekend hours may be necessary. May require occasional regional and/or statewide travel; a valid driver’s license and auto insurance may be required.

Performs front office duties, includes greeting and registering patients, answering phones, making appointments, verifying third party insurance, enrolling patients in third…