Front Desk Receptionist​/Patient Care Specialist

Overview

We’re currently seeking a Full-Time Front Desk Receptionist/Patient Care Specialist to join our team. This role requires reliable transportation and a willingness to travel between our Waukesha, Brookfield, and Wauwatosa offices.

Whether you’re starting your professional journey or looking to pivot into a more meaningful role, we provide everything you need to succeed—including paid training and a supportive, growth-minded environment.

• True Work-Life Balance – No nights or weekends
• Comprehensive Training – We invest in your success from day one
• Supportive Team Culture – You’ll be surrounded by professionals who care
• Growth Opportunities – We promote from within and support career development
• Competitive Pay and Benefits – Including health benefits, paid time off, bonuses, and more
• Sign-On Bonus – A warm welcome to kick off your new career
• Uniform Allowance – Stay comfortable and professional on the job

• Greet patients with professionalism and warmth
• Register new patients in accordance with office protocols
• Assist patients in completing necessary forms and documentation
• Verify, update, and accurately input patient information
• Maintain and manage patient records in compliance with privacy and security regulations
• Answer and manage incoming calls using a multi-line phone system
• Respond to patient inquiries and requests for information
• Schedule and confirm appointments according to office procedures
• Review daily appointment schedule
• Organize referrals to specialists as needed
• Collect and receipt payments at time of treatment
• Coordinate and arrange payment plans with patients
• Submit insurance claims and manage documentation
• Maintain a clean, professional, and welcoming reception area

• Team player with a proactive and positive mindset
• Self-motivated with a strong desire to exceed patient expectations
• Excellent attention to detail
• Dependable and punctual with consistent performance
• Professional attitude and appearance every day
• Compassionate, confident, and energetic demeanor
• Basic understanding of computers and relevant software
• Knowledge of general administrative and clerical procedures
• Familiarity with dental terminology and insurance (preferred but not required)
• Comfortable with the physical aspect of orthodontic settings. While not a primary responsibility, you will receive hands-on cross training, including working closely inside a patient’s mouth to build familiarity with orthodontic procedures and terminology