Per Diem Associate Patient Care Coordinator

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with Pro Health Care. Pro Health Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Join a collaborative environment that strives for excellence and delivers high‑quality care to our patients. Discover the meaning behind Caring. Connecting. Growing together
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This position covers the emergency department, admitting, switchboard, and information desk areas on a variety of shifts. It is per diem, requiring flexibility to work two shifts per pay period, one weekend per calendar month, and two holidays per year.

Locations:
Primarily at 725 American Ave Waukesha, WI 53188. Cross‑train at 240 Maple Ct, Mukwonago, WI 53149; 791 Summit Ave, Oconomowoc, WI 53066.

Hours:

Open to working 1st, 2nd, and 3rd shift as needed.

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service.
• Enter and update patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
• Obtain appropriate applications and forms, confirming signatures are on file. Photocopy or scan documents as needed.
• Provide patients with financial responsibility information and collect patient liabilities, document amount in the appropriate fields, and balance the cash box daily.
• Work with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed.
• Provide way finding instructions and assist with hospital information as requested.
• Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
• Meet or exceed audit accuracy standards. Work worklists and error reports timely, and proactively seek assistance to resolve as needed.
• May perform other duties upon request.

• Paid Time Off with 8 Paid Holidays.
• Medical Plan options, Health Spending Account, and Health Savings Account.
• Dental, Vision, Life and AD&D Insurance, Short‑term and Long‑term Disability.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• More information can be downloaded at: (Use the "Apply for this Job" box below)..

• High School Diploma/GED (or higher).
• 1+ years of customer service experience in an office setting or professional work environment.
• Basic proficiency in Microsoft Office Products.
• Ability to work within 1st, 2nd, and 3rd shift as needed, and minimum 1 weekend per month and 2 holidays per year.
• Ability to travel to other local sites as needed.
• Must be 18 years of age or older.

• Experience in a medical office or hospital admitting/registration office.
• Experience with electronic medical records system.
• Knowledge of medical terminology.

• Strong communication and customer service skills both in person and via phone.
• Strong organizational and time management skills.
• Ability to multi‑task and prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast‑paced environment.
• Ability to work independently and maintain good judgment and accountability.
• Demonstrated ability to work well with others.
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

** PLEASE NOTE
** The sign‑on bonus is only available to external candidates. Candidates who are currently working for United Health Group, United Healthcare or a related entity are not eligible to receive a sign‑on bonus.

Pay is based on local labor markets, education, work experience, certifications, etc. The hourly pay for this role ranges from $16.00 to $27.69 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.