Account Executive

ACCOUNT EXECUTIVE

Job Title: Account Executive

Reports to: Account Director

Dept: Sales

FSLA Status: Exempt

Comp: $$ 43,888 - $50,000

We're seeking an Account Executive who thrives on cultivating and nurturing client relationships. This role revolves around fostering customer connections and aiding the sales team in managing enterprise accounts. The ideal candidate will swiftly become well‑versed in our product offerings and partner suppliers, guiding customers to make informed promotional marketing choices through education and support.

• Handle all aspects of customer account orders, including order processing, product quotes and coordinating product sample requests, with our clients as well as our vendors
• Expand responsibilities by learning and sourcing trending products to be able to fully support clients
• Assist new and existing customers with inquiries while providing consultative support and recommendations on promotional products
• Proactively communicate with existing customers to build and maintain the customer relationship
• Become an expert with our offered products and their associated suppliers, educating customers on those products and helping them make promotional marketing decisions
• Identify and evaluate opportunities to increase customer retention and satisfaction by developing a positive rapport and relationship with customers
• Act as an overall coordinator and partner with other departments including warehouse, fulfillment, production and accounting
• Make outbound phone calls to potential clients to introduce services, qualify leads, and schedule follow‑up meetings
• Provide day‑to‑day support and assist with ad hoc tasks as required

• Prior promotional industry experience preferred
• Above average communication skills
• Must be able to prioritize and handle multiple tasks in a changing work environment
• Average mathematical skills to accurately provide quotes and pricing
• Be creative and up to speed on industry trends and new and trendy products
• Must be motivated, driven and have the ambition to succeed
• Have a positive, upbeat and team player attitude
• Must be comfortable working independently
• Must have strong attention to detail
• MS Office proficiency in Word, Excel, PowerPoint and Outlook

• Complete insurance coverage on day 1 of hire;
  Medical, dental, vision, life insurance and disability plans with company contributions
• Pet insurance
• Corporate partnerships with Lifetime Fitness and Bears Fit locations
• Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
• 401(k) eligible on day 1 of hire;
  Overture match after first year of employment
• Paid maternity, paternity and adoption leave based on years of service
• Relaxed dress code
• Summer BBQs, volunteer employee resource groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs
• Employee referral bonus