Assistant Store Manager

Assistant Store Manager

Ross Stores, Inc.

Location:

Gurnee, IL

Ross Stores is a leading off‑price retail chain with over 2,200 stores, offering high‑quality brands at extraordinary savings while providing a fun treasure hunt experience.

Our values start with our people. Bring your talents to Ross. Our focus is on bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve tough problems and find the right solution.
• Our commitment to diversity, equality & inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Responsible for the management and supervision of all areas assigned by the Store Manager, following policies regarding Customers, Associates, and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

• Assists in recruiting, hiring, training and developing non‑exempt Associates.
• Ensures compliance with Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.

• Assists in the management and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.

• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, sales floor, etc.

• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code; reinforces the Company Dress Code at all times.
• Manages Store to ensure a clean, neat, easy‑to‑shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.

• Ensures recovery, sizing and markdowns are…