Retail Keyholder; Store

Base pay range: $15.50/hr - $18.25/hr

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what‘s possible.

Whether you are a hardcore gamer or just starting out, we‘ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors during each transaction, and express gratitude to every guest. Prioritize guests over tasks and circulate throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering promptly and professionally to ensure top-notch guest service.
• Promote Game Stop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Ensure store areas, including restrooms, are clean and merchandised according to guidelines. Ensure store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness, safety practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from stock to selling floor to ensure representation and organization.
• Support management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transactions in the POS system. Complete closeout paperwork and bank deposits as needed. Ensure sufficient cash for transactions.
• Check shipments for discrepancies or shortages and report to the Store Manager as needed.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Supervise and delegate tasks in the absence of management.
• Adhere to Game Stop policies and procedures and follow opening/closing procedures.
• Observe associate performance and provide feedback to store management.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand and move in the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment and meet performance expectations, including attendance, dress, and grooming standards.
• Operate the POS system and complete required paperwork.
• Basic math and alphabetizing skills, self-motivation, and teamwork.
• Problem-solving, judgment, and the ability to follow written or verbal instructions.
• Deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
• Physical ability to bend, stoop, reach, climb ladders, and lift up to 30 lbs.
• Stand and move throughout the store for up to 10 hours per day.

Job descriptions are subject to change based on business needs. Game Stop is an equal employment opportunity employer and provides reasonable accommodations in accordance with applicable law.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industry: Retail